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Products are not intended for human or veterinary use, diagnostic use, or consumption.
FREE SHIPPING OVER $250 · FREE BAC WATER OVER $150
Clear processing times, transparent delivery expectations, and tracking information for every order.
Orders are normally prepared within 1–2 business days after payment is confirmed.
Eligible domestic orders over $250 receive free standard shipping.
Tracking details are emailed once your package has been prepared for shipment.
Orders are typically processed within 1–2 business days after payment is confirmed.
Processing time is separate from shipping time and refers to the period needed to prepare your order before it is transferred to the carrier.
Weekends, holidays, unusually high order volume, or payment-review requirements may affect processing schedules.
We ship throughout the United States.
Delivery estimates begin after your package has been accepted by the shipping carrier.
We ship to many international destinations. Typical transit time is approximately 7–21 business days, depending on destination, carrier service, customs processing, and local delivery conditions.
International customers are responsible for any import duties, taxes, customs charges, brokerage fees, or other charges imposed by their destination country.
Once your order has shipped, a confirmation email containing your tracking information will be sent to the email address entered during checkout.
Carrier tracking systems may take several hours to display the first movement after a shipping label has been created.
Orders are shipped in plain, discreet packaging.
Products are packaged securely to help protect them during transit, while external packaging remains simple and does not prominently display product information.
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing a complete and accurate delivery address. We cannot guarantee replacement or reimbursement for packages delivered to an address entered incorrectly during checkout.
If you notice an address error before your order ships, contact our support team as soon as possible.
Once a shipment has been transferred to the carrier, delivery may be affected by weather, carrier disruptions, peak shipping periods, customs processing, or other circumstances outside our direct control.
Estimated delivery windows are provided as guidance and are not guaranteed delivery dates.
If tracking shows your package as delivered but you cannot locate it, first check the delivery area, household members, neighbors, building staff, or mailroom.
If the package remains missing, contact the shipping carrier and our support team so the shipment can be reviewed.
If you have a question about processing, tracking, or delivery, our support team can help review your order.
