Question 1

Are your products tested?

Accepted Answer

Yes. Every batch is third-party tested for purity and identity. A Certificate of Analysis (CoA) is available on each product page.

Question 2

Are these products safe for human consumption?

Accepted Answer

No. All products are sold strictly for in-vitro laboratory research only. They are not drugs, supplements, or medical devices and have not been evaluated by the FDA.

Question 3

How long does shipping take?

Accepted Answer

Orders are processed in 1–2 business days. Domestic delivery is typically 3–5 business days; international 7–21 business days depending on customs.

Question 4

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all domestic orders over $250. Orders over $150 also include a free Amino Water (bacteriostatic water).

Question 5

What payment methods do you accept?

Accepted Answer

We accept secure crypto and card payments through our payment processor at checkout.

Question 6

Is my order packaged discreetly?

Accepted Answer

Yes. All orders ship in plain, unbranded packaging.

Question 7

Can I cancel or change my order?

Accepted Answer

You can cancel any order for a full refund before it has shipped. Email support@heramino.co with your order number as soon as possible.

Question 8

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery at support@heramino.co with your order number and photos. We will replace the item or refund it.

Question 9

Do you ship internationally?

Accepted Answer

Yes, to most countries. You are responsible for any import duties or taxes charged by your country.

Question 10

How do I track my order?

Accepted Answer

Sign in to your account at /account to view all your orders and tracking numbers. You will also receive an email when your order ships.

Frequently asked questions